Supporting Mid Michigan and the Greater Detroit area. AppleWisdom strongly believes continued support is a crucial necessity to keeping our clients up-to-date and secure.
Welcome to the support center - Web-Based Ticketing System
Working with a professional-grade system allow us to provide our clients an efficient service response experience.
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.
Off-site Backup Support - Always Available
Backing up has become a necessary and standard protocol in keeping one's digital assets intact. Not only is onsite backup crucial, but online backup is equally, if not more, important in case of catastrophic loss. This is why we have partnered with CrashPlan PROe–an enterprise cloud-based storage provider–to help our customers implement a simple and intuitive backup solution.
We not only configure, deploy, and manage all your critical data but restore it as well. You have full secure access to all your files from anywhere using any PC, Mac, iPad, or iPhone.
Monthly Storage Plans:
Free with Service Agreement
Support Contracts - As Needed
We provide IT support contracts for business users who prefer an on-going comprehensive support solution. This is an annual agreement but can be modified on a per-customer basis. You have the option to configure your plan based on individual needs and the level of support your company may require.
The base price is contingent on the number of workstations and servers in the organization. The minimum charge for any support agreement is $200.00 per month.
‣ Workstations and servers are routinely checked and updated
‣ Server maintenance for File sharing, Backups, Open Directory, DNS, VPN, Users and Groups
‣ Operating System updates and/or upgrades
‣ Database management, updates and upgrades
‣ Implementing and monitoring local backup solutions
‣ Establishing and monitoring Cloud-Base backup solutions (50GBs included)
‣ Wired and Wireless Network monitoring, maintenance and management (Meraki Cloud Controller)
‣ RADIUS setup and user management for wireless security
‣ Firewall monitoring and management of VLANs, DHCP, SSIDs, VPN and Traffic Shaping
‣ Mobile Device Management for monitoring iPhones, iPads and Mac workstations
‣ Priority response for emergencies
‣ Quarterly Backup Testing
‣ Annual IT Security and Compliancy Audit and Report
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